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You can find out how we look after the personal information you provide us and what your rights are on our privacy page.
Childline has a list of things you can do if you or someone you know is experiencing racism. It also has some explanations about why people might be racist in the first place.
If you or someone you know is experiencing racism, Young Scot has a dedicated page that may help. It has:
Young Scot has information on how to report a hate crime if you think you or someone else has experienced one.
Access to water is a human right. It’s essential to a child’s right to health, and to fully realising their right to education.
In 2019 the Children’s Future Food Inquiry report identified access to free drinking water in schools as a key issue which disproportionately impacts children experiencing poverty and food insecurity.
Education authorities in Scotland are required to provide drinking water to children in schools. This duty is set out in Regulation 7 of The Nutritional Requirements for Food and Drink in Schools (Scotland) Regulations 2020.
This is still the law during the coronavirus pandemic.
No emergency law or policy has changed this.
No guidance has been issued at a national level which would prevent water being provided to children in school for health reasons.
It is important that access to drinking water is provided safely and education authorities should support schools to do this.
If you’re not being allowed access to fresh water at your school – or if you know of a child or young person who’s being denied it – you should contact the head teacher in the first instance and draw their attention to the regulations and to this statement.
If necessary you can ask the head teacher to seek advice from the education authority, who should support them to ensure that drinking water can be provided within the school in a way that protects the rights to health of children and staff.
The Commissioner’s office has written to the Scottish Government asking them to provide clarity to schools on this matter.
If you have a complaint about the police you can contact Police Scotland online, by post, by telephone, or in person at a police station. Information about how to make a complaint can be found here.
If your complaint is about a senior police officer you can make a complaint to the Scottish Police Authority.
If you are not happy with the response to a complaint, you can ask the Police Investigations & Review Commissioner (PIRC) to review the way your complaint was handled.
You can find information about whether a care service is registered and how to complain on the Care Inspectorate website.
Parenting Across Scotland, Action for Children and Children1st all offer support services for families, as well as advice and support for parents and children online. Parenting Across Scotland also has a very useful directory of helplines.
One Parent Families Scotland focuses on advice and information for single parents.
Turn2Us gives information about benefits, grants and support services for families suffering financial hardship.
For information about the Children’s Panel – including specific information for both children and young people, have a look at the Children’s Hearings Scotland website.
You can also find information about hearings, resources for children and young people and information on the rights of children and young people attending Children’s Hearings, on the Scottish Children’s Reporter Administration website.
Reunite International assist and advise both in cases of international abduction, but also help parents who fear their children may be abducted. The website also has a list of family lawyers who specialise in child abduction and an abduction prevention guide.
The UK Foreign and Commonwealth Office also has information available online.
The OISC website lists the Citizen’s Advice Scotland offices on their adviser finder webpages, along with other organisations and agencies (although some of these do charge fees).
You can filter the search by location, as well as the specific type of advice you are looking for and whether to include those who charge fees.
The Scottish Refugee Council also offers advice, information and support to refugees and asylum seekers across Scotland.
IAST is a specialist Edinburgh City Council service which assists and advises individuals who have immigration related and ‘no recourse to public funds’ issues.
This includes asylum seekers, victims of human trafficking, foreign nationals who are victims of domestic violence, some EU nationals, visa overstayers, and other people subject to immigration control.
In addition, IAST undertakes transitional integration work with people who have been granted refugee status or other forms of Leave to Remain and responds to general inquiries about EU nationals. They can also assist with some applications to the Home Office.
Citizen’s Advice Bureau Scotland provides comprehensive information on their website and advice in their offices or on the free confidential Kinship Care helpline (tel. 0808 800 0006).
Children1st also operate a kinship care service and helpline (tel. 08000 28 22 33).
The Carers Trust provides information and advice and runs support schemes for young carers through local support schemes across Scotland.
The Child Exploitation and Online Protection website has general information about online safety as well as information about how to make a report if you are a victim of online abuse or worried that it is happening to someone else.
The Thinkuknow website takes you straight to age-specific information for children and young people as well as information for parents/carers and those working with children and young people.
Scottish Women’s Aid offers confidential advice and information for both women and children and young people who are experiencing domestic abuse. Scottish Women’s Aid also has a Men’s Advice Line (tel. 0808 801 0327)
Scotland’s Domestic Abuse and Forced Marriage Helpline is a 24-hour resource offering support to anyone experiencing domestic abuse as well as family members, friends, colleagues and professionals who support them (tel. 0800 027 1234).
If you wish to report a domestic abuse incident you can do so at your local police station or by using an online form. If the situation is urgent, telephone 101 and if it is an emergency, telephone 999.
Contact provides support and advice for families with disabled children.
Kindred specialises in supporting families with complex needs. They operate a helpline and provide practical information, advocacy support and guidance, as well as a counselling service for parents whose children are in the Royal Hospital for Sick Children in Edinburgh whether on an in-patient or an out-patient basis.
The LGBT Youth Scotland website has advice, information and resources for young people, parents and carers and professionals. There’s a chat line, too (tel. 0131 555 3940).
WhoCares? Scotland helps ensure looked after and care experienced children and young people’s voices are heard, offering advocacy support across most local authority areas.