Privacy and cookies

The purpose of this privacy guide is to tell you what to expect when the Commissioner's office collects personal information.

We collect information about:

  • visitors to our website
  • people who subscribe to our e-newsletter
  • people who contact us with a question or a comment for the Commissioner, where we would want to get back in touch to provide them with an answer
  • people who want to request a publication or resource from us
  • job applicants

Things to know about personal information

  • You don't have to provide us with any of your personal details if you don't want to. You are free to say "no" at any time.
  • If you don't want to provide us with your real name, you might decide to use a nickname instead.
  • For your safety, we won't publish your full name or e-mail address on this website.
  • We will keep our firewall and security systems up to date to make sure that your details are kept safe at all times.

Keeping your personal information safe

The Data Protection Act 1998 is the law that tells organisations what they must do to keep people's personal details safe and secure. 

Organisations have a responsibility to make sure that your private information doesn't fall into the wrong hands or get used in a way that you're not happy with. For example, they should make sure that if you sign up for their newsletter you won't get lots of spam from a different organisation as a result.

Accessing your personal information

If we ever ask you to tell us any of your personal details, we'll tell you:

  • why we're asking for it
  • what it will be used for

If you're not sure about what this means, please feel free to ask us about this at any time.

You have the right to see any of the information that we holds about you. You can find out more about how to do this by e-mailing us, writing to us or phoning us. If you find that any of the information we've got is wrong, then please tell us and we'll do our best to put it right as soon as possible. There are a very few times when the law says we don't have to provide you with absolutely all the information we have, such as if providing you with that information means that we'd have to reveal personal information about another person. If we can't release all your information, though, we will tell you why. 

Sharing your personal information

We will normally only share your info with someone outside the Commissioner's office when we've asked your permission to do this.

However, if we are worried about your safety – or the safety of someone close to you – we might have to pass your information on without your permission. Depending on the circumstances, this might involve us contacting the Children's Reporter, the local social work office or the police. If we did pass on your information, we would normally tell you we were doing so and our reasons why.

We also share anonymised information about how people use our site with the Scottish Government as part of their scheme to help them improve digital public services.

How we use cookies

Cookies are text files containing small amounts of information which are downloaded to your computer or other device by websites that you visit. They are widely used in order to make websites work or work more efficiently. They are also used to provide information to the owners of the website you visit. 

The name and purpose of every cookie we use can be found in the table below:


Cookie File Name


More Information

Google Analytic





These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Information from Google on how it protects the information it stores.
Session Cookie ASP.NET_SessionId This session cookie is used by the website to maintain the state of pages between page postbacks. It is also required for visitors using the commenting feature and switching the site into a  'Low Graphic Version'. This cookie is not linked to any identifiable user information stored in the site database and expires at the end of the session.
Content Management System (CMS) Cookie .ASPXAUTH This cookie is delivered only to CMS users when logged into the CMS. It is essential to the usage of the CMS. Only employees of the Commissioner are CMS users.
DoubleClick Cookie time:
Allows us use Google Analytics' Demographics and Interest Reporting features Find out more about these features below.


Most web browsers allow some control of most cookies through the browser settings. Cookies are sometimes needed for parts of a website to run well, be easy to access or even to work at all. Because of this, disabling cookies may mean that you become unable to use all sites on the web.

You can find more information about cookies, including how to see what cookies have been set and how to manage and delete them, at

You can opt out of being tracked by Google Analytics across all websites by visiting the service's opt-out page.

Demographics and Interest Reporting

We use Google Analytics Demographics and Interest Reporting to find out which parts of our site are popular with children and young people.

This means that we Google Analytics collect information about you that it wouldn’t otherwise be able to, using something called the DoubleClick cookie. If you don’t want your information collected in this way, you can:

We will not use any information reported by Google Analytics Demographics and Interest Reporting that does not concern the ages of people who use our site. We won’t use it to identify any individual user of our site.

Find out more about Google Analytics Demographics and Interest Reporting.

Find out more

If you have any questions about our privacy policy and how we look after your personal information, you can contact us in a number of ways:

Freephone: 0800 019 1179

Email: [email protected]

Post: Children and Young People's Commissioner Scotland
         Rosebery House
         9 Haymarket Terrace
         EH12 5EZ