Class 5: How we manage our human, physical and information resources

Information about how we manage the human, physical and information resources of the Children and Young People's Commissioner.

Find out about our complaints procedure, child protection procedures and how we handle your enquiries.

Learn more about our data protection, freedom of information and records management responsibilities and the policies we have to help us fulfil them.

The information we publish under this class

Office policies

Anti-Fraud Policy (PDF)

Outlines the Commissioner's approach to preventing fraud and corruption from occurring.

Child protection procedures (PDF)

Provides information for employees of the Commissioner on what is expected of them in protecting children and young people from abuse.

Complaints procedure (PDF)

Find out how complaints about the Commissioner and his staff can be made, and who will deal with them.

Enquiries service handbook (PDF)

Provides guidance as to how enquiries should be dealt with in the Commissioner's office.

Personal use of social media (PDF)

Applies to the use of social media for personal purposes.

Professional use of social media (PDF)

How to use social media effectively in a professional context.

Managing human resources

Employee handbook (PDF)

Information on what is expected of employees of the Commissioner when doing their job, and what they can expect of the Commissioner as their employer.

Recruitment and selection policy (PDF)

(Published as part of our employee handbook.)
Information about the way the Commissioner appoints new employees.

Managing information

Freedom of information policy (PDF)

Information on our Freedom of Information responsibilities and how we will respond to information requests.

Information and records management policy (PDF)

Describes the way information we create and receive should be managed.

Model publication scheme and guide to information

Find out about the types of information we publish and how to get a copy of it.

Privacy guide

This guide outlines how we use people's personal information to do the work that we do. It explains the types of information we collect, how we use it, how long we keep it for, how we keep your personal information safe, what your rights are and who you can talk to if you are unhappy about the way we use your personal information.

Records management plan (PDF)

A framework for the management of public records within the Commissioner's office.

Records management plan: assessment report (PDF)

Assessment by the Keeper of the Records of Scotland of the Commissioner's records management plan.

Environmental sustainability

We recognise that our activities may have both positive and negative impacts in Scotland and further afield. Through our policies and procedures, we encourage the use of public transport wherever practicable. We are fully compliant with Waste (Scotland) Regulations 2012 and have a separate weekly collection service for all our dry recyclable waste.  We receive monthly sustainability reports that allows us to measure our progress and identify areas for improvement. 


During 2017-18 we recycled 1717.10 kgs of waste which was a 8.3% increase on 2016-17 (1585.6 kgs). 

CO2e, or carbon dioxide equivalent, is a standard unit for measuring carbon footprints. This measurement expresses the impact of each different greenhouse gas in terms of the amount of CO2 that would create the same amount of warming. The total kgs of CO2e diverted during 2017-18 was 654.84 kgs which was an increase of 14.2% on 2016-17 (573.67 kgs).


During 2016-7 we recycled 1585.6 kgs of waste which was a 45% increase on 2015-16 (1093.10 kgs). The total kgs of CO2e diverted during 2016-17 was 573.67 kgs which was a slight decrease of 7.6% on 2015-16 (620.93 kgs).

Promotion of sustainable growth

At the end of each financial year we publish a statement of the steps we have taken to promote and increase sustainable growth through the exercise of our functions.

‘Sustainable’ has become a popular word that can mean different things to different people. Some people use it to describe the environmental viability of something, whilst others use it in an economic sense, describing a business or the economy of a country as profitable and growing.

This statement sets out some examples of the steps that we took during 2016 - 2017 to fulfil our general function of promoting and safeguarding the rights of children and young people. These steps illustrate the manner and extent to which our work helped to either promote and increase sustainable growth or tackle the barriers to sustainable growth in Scotland.

A significant amount of the work that we do can be aligned with the Sustainable Development Goals (SDGs) agreed by the international community in 2015 to set a global agenda for development that is both equitable and sustainable, in social, economic, and environmental terms.

Promote awareness and understanding of children's rights

We created a UNCRC symbols resource in partnership with the Children’s Commissioner for Wales and Children’s Commissioner for England. The symbols are a simplified version of 42 articles of the UNCRC. They are designed to be used as a communication tool for children and young people who are non-verbal, have speech, language or additional support needs to help communicate ideas and information about children’s rights. The symbols (along with all our resources) are available to download from our website.

We worked in partnership to develop ‘Under the Same Sky’, a toolkit to enable children to explore and re-imagine their local environments by thinking about current challenges, problems, ideas and solutions. The toolkit will be refined as a general resource to support the views of children on their rights and the environment. 

Review of law, policy and practice of children's rights

In 2016 the UK and devolved governments were examined by the UN Committee on the Rights of the Child on their progress in implementing the UN Convention on the Rights of the Child. As part of this process we submitted several reports to the Committee in partnership with the other UK Children’s Commissioners’ offices. We made sure that key issues in Scotland were highlighted and pushed for Scotland-specific Concluding Observations

We organised the Scottish part of the mission of the Special Rapporteur on Toxics to the UK. The Rapporteur met with civil society and the Scottish Government to discuss the impact of air pollution on children.

Promote best practice by service providers

We convened a Corporate Parents Collaboration Group to facilitate discussion and exchange of practice between corporate parents, identifying areas for joint working.

Promote and commission research on matters relating to the rights of children and young people

We undertook a small-scale piece of research to find out what children think about food insecurity. The findings were fed into our submission to the UN Committee on the Rights of the Child and as a result the Committee on the Rights of the Child, through its Concluding Observations, raised concerns about the lack of child food insecurity. 

Community Empowerment

The Community Empowerment (Scotland) Act 2015 is to help communities to do more for themseleves and have more say in the decisions that affect them. You can read more about community empowerment on the Scottish Government website.

Asset transfer requests

Community Tranfer Bodies can request the transfer of property from a public body (like ourselves) where they feel they could use the property better. Community Transfer Bodies can apply to purchase, lease or request rights in respect of land (land and buildings) owned or leased by public bodies. 

The office of the Children and Young People's Commissioner Scotland leases one property - a ground floor office in Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS. 

If your Community Transfer Body wishes to make an asset transfer request we recommend that you contact our office at an early stage so that we can discuss your proposals.

Our contact details are:

Children and Young People's Commissioner Scotland

Bridgeside House

99 McDonald Road

Edinburgh, EH7 4NS

Tel: 0131 346 5350

Email: [email protected]

We recommend you read the Scottish Government guidance for community bodies to help find out what the process of making an asset transfer request involves. 

Read our Asset Transfer Annual Report 2018-19