Class 2: How we deliver our functions and services

Information about our work, our strategy and policies for delivering functions and services and information for our service users.

The information we publish under this class

Workplans and Annual Reports

Annual accounts and reports

The Commissioner must produce accounts for each financial year as well as a report every year on how he has been doing his work.

Strategic plan

The Commissioner has a Strategic Plan for the years 2016-2020. This describes out how he will perform his work during this time. The Commissioner must make a strategic plan every 4 years.

Operational plan

Not currently available on the website: please contact us for a hard copy.

British Sign Language Plan

Sets out actions we will take between 2018 and 2024 to promote the use of BSL in our work, to improve access to information and services for BSL users and to improve involvement of BSL users in our work. 

Corporate Parenting Plan

Outlines actions and activities that we will take to embed our corporate parenting duties in our work. 

Whistleblowing Report

The Commissioner is required to report on an annual basis the number of disclosures made to him under the Public Interest Disclosure Act 1998.

Review of law, policy and practice of children's rights

Children's rights impact assessment

Information about the Commissioner's model for carrying out a children's rights impact assessment.

Consultation responses & evidence to Parliament

Responses to consultations and evidence to Parliament on laws, policies and decisions showing how the Commissioner thinks they will affect children and young people's rights.

Current work on children's rights issues

A summary of the work we have and are undertaking on specific issues. 

Policy briefings

Summarised information on different children's rights issues.

Research Publications

Research publications we've commissioned since 2013. If you want access to information about reserach we've undertaken or commissioned before 2013 please contact Gillian, our Information Officer.


Find out about research that the Commissioner's office is working on.

Promoting awareness and understanding of children's rights

7 Golden rules for participation

Find out more about the seven golden rules developed to help anyone working with - and for - children and young people.

ENYA: participating across Europe

The European Network of Young Advisers was created to allow young people to have a say on children's rights issues discussed at the annual ENOC conference. ENOC is the European wide network of Children's Commissioners.

Human Rights Defenders

Highlights of the inspiring things young human rights defenders already do in Scotland, and what people can do to help there be more rights defenders in the future. 


We have produced the UNCRC in several formats and languages to increase knowledge and understanding of children's human rights.

Providing advice and carrying out Investigations

Formal investigation reports

Reports and other information about investigations undertaken by the Commissioner and his office.

FAQs (Frequently Asked Questions)

Answers to your questions about the Commissioner's power of investigation on children's rights issues.

Case studies

Examples of cases brought to our advice and investigations service, and what response we were able to give them. 

How to complain about a public service

Outlines some of the services you might want to complain about and the ways it is possible to complain about them.