Enquiries service

Our office has an enquiries service that answers questions about children’s rights and child welfare.

We can take questions about:

  • children and young people’s rights in general
  • children and young people who feel their rights are not respected
  • children and young people who are at risk of harm.

We can take questions from people of all ages― you can get in touch with us if you’re a child or young person worried about your own rights, or if you are worried about the rights of another child or young person you know.

While we’re happy to listen to whatever you want to say to us, we aren’t able to investigate rights issues around individual children or young people or intervene on your behalf. Instead, we will give advice to you about who can best help you with any difficulties you’re having.

Talk to us

You can contact us for free:

While we will pick up messages you send to us on social media, we're unable to respond to them there.

You can also text us on 07702335720. Texts will be charged at your standard network rate.

If you want to complain about the Children and Young People’s Commissioner Scotland, you can find out how to do so here.

Links

If we can’t help you right away, the links below might help:

Childline

Childline provides free support to children and young people who need someone to talk to, 24 hours a day, seven days a week.

Get Connected

Get Connected is a free, confidential hotline where people under 25 can get help.

The Scottish Child Law Centre

The Scottish Child Law Centre can give free legal advice on cases involving a child or young person.

Clan Childlaw

Clan Childlaw offer free legal advice and representation to children and young people up to the age of 18 – or 21 if they have been in care – in Edinburgh, the Lothians and Glasgow.

Young Scot

Young Scot has lots of interesting and useful information for young people in Scotland.

WhoCares? Scotland

WhoCares? Scotland offer advocacy and support to children and young people who are – or have been – in care.

National domestic and forced marriage helpline Scotland

This 24/7 helpline offers support and advice to anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. They provide a confidential, sensitive service to anyone who calls them.

Changes to the service

Planning is underway for significant changes to the enquiries service in 2017, when additional powers of investigation under Part 2 of the Children and Young People (Scotland) Act 2014 come into effect.

With the extension of powers, the Commissioner will be able to investigate individual complaints about the failures of service providers in regard to the rights, interests and views of children and young people. Although we expect formal investigations will be rare, the Commissioner will be able to offer advice, signposting information and assistance to help resolve issues as early and appropriately as possible.