Advice and Investigations

Our office has an Advice and Investigations team that answers questions about children’s rights and child welfare.

We can take questions about:

  • children and young people’s rights in general
  • children and young people who feel their rights are not respected
  • children and young people who are at risk of harm.

We can take questions from people of all ages― you can get in touch with us if you’re a child or young person worried about your own rights, or if you are worried about the rights of another child or young person you know.

While we’re happy to listen to whatever you want to say to us, we may not be able to intervene on your behalf. Instead, we will give advice to you about who can best help you with any difficulties you’re having.

Talk to us

You can contact us for free:

  • by phoning 0800 019 1179 (Young Person's Freephone number) or 0131 346 5350 on weekdays, or
  • by emailing [email protected].

While we will pick up messages you send to us on social media, we're unable to respond to them there.

You can also text us on 07702335720. Texts will be charged at your standard network rate.

Complaining about us

If you want to complain about the Children and Young People’s Commissioner Scotland, you can find out how to do so here.


If we can’t help you right away, the links below might help:


Childline provides free support to children and young people who need someone to talk to, 24 hours a day, seven days a week.


Having a hard time at school? Listen to young people who’ve been through it and get advice on your rights to extra support from Reach.


You can call or email Enquire for advice on Additional Support for Learning. Their website also has an information section containing guides, factsheets and contacts.

Clan Childlaw

Clan Childlaw offer free legal advice and representation to children and young people up to the age of 18 – or 21 if they have been in care – in Edinburgh, the Lothians and Glasgow.

Young Scot

Young Scot has lots of interesting and useful information for young people in Scotland.

WhoCares? Scotland

WhoCares? Scotland offer advocacy and support to children and young people who are – or have been – in care.

National domestic and forced marriage helpline Scotland

This 24/7 helpline offers support and advice to anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. They provide a confidential, sensitive service to anyone who calls them.