Advice and Investigations

The advice and investigations team answer questions about children’s rights and will signpost you to organisations that may be able to help you.

There may also be other actions we can take to help resolve issues that affect the rights of both individual and groups of children and young people in Scotland.

The laws that allows us to take action on behalf of children and young people are:

These laws do restrict what we can do.

For instance, we can’t give you legal advice. We also can’t investigate:

  • anything that duplicates another organisation’s legal powers,
  • any issues reserved to the UK Government,
  • anything concerning the decision-making of a court or tribunal, or
  • anything currently before a court or tribunal.

We want to hear from children and young people, but also take questions from adults concerned about issues affecting children and young people.

FAQs and case studies

Contacting us

When you contact us we'll make sure a member of our Advice and Investigations team gets back to you. Nick and Linda both have a lot of experience talking about rights-related issues, and will listen to what you have to say in a sensitive way that respects your confidentiality.

You can reach us by:

Email: [email protected]

Tel: 0131 346 5350

Children and young people’s freephone: 0800 019 1179

Text: 0770 233 5720 (Texts will be charged at your standard network rate)

Complaining about us

If you want to complain about the Children and Young People’s Commissioner Scotland, you can find out how to do so here.

Unacceptable actions policy

We have a policy that sets out:

  • the behaviours and actions we consider unacceptable when people contact our office, and
  • how we'll take action against these behaviours and actions.

Download our unacceptable actions policy.